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          FAQs

          1. Do I need to have an account to order?
          No, you can also place an order as a guest. But, there are some perks if you have an account with us:
          Quick checkout process Easily view your order status and order history· Receive updates detailing our new releases and special promotions
          2. What payment methods do you accept?PayPal payments
          3. How secure is my online order?
          When purchasing online using your creditcard. al of sour information isentered nto a SS secure web page. Your information is then SSl-encpted and sent directy toour credicard provider's network, where your card and transaction is authorized and approved Your credit card information is not stored on our servers
          4. Are there any exchange rates?
          date your card issuer processes the transaction
          Al of ourtransactions are based in US Dolars. I your credicard is based in another curency yourorder total villbe calaulated in acordance with the dailyexchangerate of the
          5. How do I set my shipping address?
          itreo di an enit esd ar alihea l e eitia heti eiteareiede in ind nn etted inlutin punctuations. certainleters o sou
          6. Can I change my shipping address after placing an order?
          Please be advised that yourshipping address cannot be revised aner the order has been procesed or shiped. Kindy update your shiping addressto your residentialadresinstead of your vacational address as we do not know how long the destination's customs department willhave the package on hold.
          7.How long does shipping take & how can I track my package?
          Thedelivery time is based on theshipping option that you have chosen. Once the order has shipped, we wil emai your tracking numberand uracking website, We are noresponsible for delays caused by the customs department in your country.

          8. What Do IDo IfIHave Missing Items In My Order?
          If something is still missing, please contact us immediately at support@orthotrailshoes.com
          If you still have any question. please contact us directly at email : support@orthoflow.com

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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